If you or one of your employees are not receiving email notifications then the first thing to check is that email notifications are enabled within your account.
You can find this out under Settings tab > Email Notifications > Enabled
If this setting is enabled and you still aren't receiving email notifications then there are a few other steps you can take to rectify this.
Please find below our document '7 Points to Consider If You Are Not Receiving Emails'. Once you have completed all the following points you will start receiving email notifications.