Why is my Employees showing '0' as the Number of Absences

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A common question we get asked is, my employee has sickness records entered into their profile but the total number of absences is '0'. Why is this? 

 

 

This is because the sickness record has not been marked as closed or complete. 

As you can see the status is currently open. Click the edit symbol  and update the status to complete.

Once this sickness has been closed, it will account to the total number of absences. 

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